Refunds and cancellation

Last updated: 19 October 2026

Cancelling

An organisation owner can cancel a paid plan at any time from the organisation's billing page on app.cicado.dev, or by emailing support@cicadoci.com. The plan stays active until the end of the month already paid for, then the organisation moves to the Free plan. Nothing more is charged after that, apart from any extra minutes used before the plan ended.

Refunds

• Subscription fees are paid monthly in advance and are not refunded for a partly used month.
• Charges for extra minutes are for usage that has already happened and are not refunded.
• If we charged you by mistake, for example twice or after you cancelled, we refund the wrong charge in full. Tell us within 60 days of the charge.
• If the Service is unavailable for a long period because of a fault on our side, contact us and we will credit or refund you fairly.
• Where the law in your country gives you a right to a refund, these rules do not take that right away.

Refunds go back to the original payment method, usually within 5 to 10 business days.

Changing plans

Upgrades take effect straight away, and the difference for the rest of the month is charged pro rata. Downgrades take effect at the start of the next billing month.

Disputes

Please email support@cicadoci.com before disputing a charge with your bank; we can usually sort it out faster.